Refund Policy
Last updated: September 2026
30-day money-back guarantee
We offer a 30-day money-back guarantee on all Wayfinder Travel purchases — the City Guide (€14.99), the Multi-City Bundle (€29.99) and the All-Access Pass (€49.99/year). If you're not satisfied with your purchase, you can request a full refund within 30 days of your order date.
How to request a refund
Refunds are processed by our payment provider and Merchant of Record, Paddle. To request a refund, visit paddle.net and look up your order, or contact our support team through the Profile section of the app and we'll help you. Paddle's handling of refunds is described in Paddle's Refund Policy.
Subscriptions
You can cancel the All-Access Pass renewal at any time from Profile → Manage billing. Cancellation stops future renewals; your access continues until the end of the paid period. Cancelling a renewal does not automatically refund the current period — use the 30-day guarantee above if you're within the window.
After a refund
Once a refund is completed, access to the refunded content (unlocked guide days, bundle slots or All-Access features) is removed from your account.